FAQ – Sensual Paris
Delivery
What are the delivery times?
Orders are carefully prepared within 24 to 48 business hours.
Once dispatched, delivery usually takes between 2 and 4 working days in France and Belgium.
A confirmation email with a tracking number is sent to you as soon as the shipment is dispatched.
Do you deliver to Belgium?
Yes, we deliver to France and Belgium.
The processing times are similar to those in France.
Delivery charges are calculated automatically at checkout.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number.
You can track the delivery of your package in real time.
Products
Are the products suitable for sensitive skin?
Yes, our formulas are designed to act gently and respect the skin's balance.
We favour effective but non-aggressive active ingredients.
At what age should you start an anti-aging routine?
Anti-aging is not about a specific age but about prevention.
Hydrating and protecting the skin from the first signs is a good foundation.
Are the products certified?
Our formulas meet demanding standards in terms of naturalness and quality.
Some products are certified according to recognized standards.
Can I use the serum and cream together?
Yes, they are complementary.
The serum works deep down, the cream seals in the moisture.
Can I use facial oil on combination or oily skin?
Yes. A suitable oil can help maintain skin balance.
Simply apply a few drops and massage well for optimal absorption.
About Sensual Paris
Where are the products manufactured?
Our products are developed and manufactured in Europe according to strict quality standards.
What does “clean” mean at Sensual Paris?
For us, clean means simple, effective and skin-friendly formulas, without unnecessary ingredients.
How to contact us
You can write to us at fassie@sensualparis.com
We will respond within 24 to 48 business hours.
Returns & Refunds
Can I return a product?
Yes, you have 14 days after receipt to make a return request.
The product must be unopened, unused, and in its original packaging. Return shipping costs are your responsibility.
How do I request a return?
Simply contact us at contact@sensualparis.com, specifying your order number.
We will tell you the procedure to follow.
When will I be reimbursed?
The refund is issued once the product has been received and verified.
The processing time may vary depending on your bank.
Payment
What payment methods do you accept?
We accept:
Credit card (Visa, Mastercard)
PayPal
Apple Pay
Other payment options may be offered soon.
Is the payment secure?
Yes. All transactions are secure and encrypted.
Your bank details are never stored by Sensual Paris.